When a negative review or post hits your business, your first instinct might be...

https://edwinxrml916.lucialpiazzale.com/why-small-businesses-get-hit-harder-by-reputation-issues

When a negative review or post hits your business, your first instinct might be to defend yourself. Resist that urge. Reactive outbursts often escalate situations and turn minor friction into a public spectacle that hurts your revenue