Watching your Google rating tank from a 4.6 to a 4.1 overnight is a nightmare...

https://highstylife.com/can-bbb-complaints-be-removed-or-edited-once-posted-the-reality-check/

Watching your Google rating tank from a 4.6 to a 4.1 overnight is a nightmare for any business owner. I’ve been there, and I’ve learned that ignoring a coordinated attack only costs you more in the long run