Voice AI can trip up with wrong answers when it mishears or pulls data that’s...

https://smart-wiki.win/index.php/How_Bad_Is_Voice_Agent_Accuracy_Compared_to_Text_Agents%3F

Voice AI can trip up with wrong answers when it mishears or pulls data that’s outdated or incomplete. A simple way to catch issues is by using readback controls—like repeating order IDs back to customers to confirm accuracy