Voice AI can throw out wrong answers when it misunderstands you or grabs data...

https://eduardosnicechat.publishlane.com/posts/does-lowering-temperature-actually-reduce-hallucinations-in-support-calls

Voice AI can throw out wrong answers when it misunderstands you or grabs data before it’s ready. One practical way to catch mistakes before they reach customers is to use readbacks, like repeating order IDs aloud to confirm accuracy