Voice AI can slip up, giving wrong answers that frustrate customers. A key way...

https://riversinterestingthoughtss.wpsuo.com/b3172-becomes-b3712-in-transcripts-how-do-teams-prevent-that

Voice AI can slip up, giving wrong answers that frustrate customers. A key way to catch errors before they reach users is to build in controls like readbacks—for example, repeating order IDs out loud for confirmation