Voice AI can give wrong answers when it mishears or misunderstands, leading to...

https://www.livebinders.com/b/3725759?tabid=a8b4b8e4-a66a-f3ce-78bd-f7c94a82461b

Voice AI can give wrong answers when it mishears or misunderstands, leading to confusion or errors. A simple way to catch mistakes before they reach customers is using readback—for example, repeating an order ID aloud for confirmation