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We've referred two other couples to Annie since our wedding and they loved working with her too

Discount leakage occurs when promotions reduce margin more than management intended. Causes include stacking, unnecessary overrides, broad employee permissions, incorrect eligibility, or offers applied to products that would have sold at full price

Administrative access can affect every store, user, product, integration, and configuration. Multi-location operators should review admin rights separately from normal manager permissions because the potential impact is much larger

Vendor credits affect both accounts payable and product cost. If a credit is recorded in accounting but never tied back to the original purchase or receipt, margin reporting can remain wrong even though the vendor balance is correct

Delivery software should reflect what a business is authorized to do, not define its operating model. Before enabling dispatch, purchasing, or inventory storage, map each function to the Massachusetts license and approved activity that supports it

A refund changes money, a void changes transaction status, and a physical return changes custody of a product. These events may happen together, but they are not interchangeable

We caught a concert at one of the local venues, small but a really fun crowd

Massachusetts dispensary teams may hear Metrc, MassCIP, and the medical online system mentioned in the same onboarding meeting. They should not be treated as interchangeable services

Purchase-limit testing should prove that a register handles the complete basket, not just one product category. Build a documented test plan for your Massachusetts cannabis POS whenever rules, product mappings, or software settings change

Moving a dispensary to a new POS is a records project before it is a software project. A useful migration preserves the link between products, packages, transactions, and licenses while leaving unnecessary clutter behind