Listen without rushing to fix things. Ask what would help today, and offer one...

https://www.bookmark-zulu.win/listen-without-rushing-to-fix-things-ask-what-would-help-today-and-offer-one

Listen without rushing to fix things. Ask what would help today, and offer one step, like joining them for a call. Try: “I’m here, and we can take this one step at a time.” Set kind boundaries. Support may take more than one conversation.