In customer service, preventing voice AI hallucinations means making sure info...

https://technivorz.com/how-do-i-separate-audio-problems-from-reasoning-problems-in-voice-ai/

In customer service, preventing voice AI hallucinations means making sure info is accurate and clear. This post explores using identifier readback—like confirming order B3172 instead of B3712—and risk-tiered verification to double-check sensitive details