In 2026, AI customer service platforms aren’t about replacing agents but...

https://qqpipi.com//index.php/AI_for_Identity_Verification_in_Support_-_What_Are_the_Gotchas%3F

In 2026, AI customer service platforms aren’t about replacing agents but helping them do more—think assist vs resolve. Teams are hitting 70% task automation in just a week, cutting repetitive work and freeing up time for real problem-solving