In 2026, AI customer service automation is hitting new marks: teams are seeing...

https://holdenlvxt779.theburnward.com/why-does-a-human-support-ticket-cost-3-6-and-what-can-ai-replace

In 2026, AI customer service automation is hitting new marks: teams are seeing up to 70% of routine tasks handled within the first week. But here’s the real kicker—most AI tools assist agents instead of fully resolving issues